Pleth doesn’t host any websites at Rackspace, but we do however house some of our clients email solutions there.
Usually when there is a major NOC failure like this I like to find a nice tight hole and crawl into it, fortunately these situations rarely happen. When they do it’s a helpless feeling for those of us whose connectivity is affected by it. Normally we immediately call into our datacenter to see what news we can get, only to find that the call center is experiencing a severe meltdown thanks to the high call volume of resellers calling in to report the obvious. At the end of the day all we want to know is the same thing, what is the ETA for everything being back online? Well, thanks to Twitter, that’s all changed…
Today Rackspace did a great job getting updates out to their customers via Twitter, and I wanted to commend Cameron Nouri, the Rackspace Apps Evangelist who manages the @RackApps for doing an excellent job keeping us updated. I know it sounds weird to give a company Kudos on a day that they experienced an outage, but let’s face it, these things are going to happen. When these things do happen, keeping clients informed should be one of the top priorities for a provider in my opinion…
I know that there are going to be thousands of people out there that were affected that aren’t as calm about the outage as I am, and I promise I understand where you are coming from. I just wanted to point out how well they did on keeping us all in the loop.
Also, here’s a list of system status updates from the outage…
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