Yesterday The hosting providers talking about their systems were down. I put two and two together and figured that a lot of these providers were probably all housing their infrastructure at the planet as well. A few minutes later Kevin from Planet updated his status to let us know what was going on with the outage.
Since the phone lines coming into the support center were busy, just having this twitter account out there giving us periodic updates about the situation really did give my partners and I peace of mind knowing that the Planet had the situation under control.
Kudos to the Planet for using Twitter to communicate effectively to your clients and providing real time updates.
The Planet – Kevin (theplanetdotcom) on Twitter
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